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Store Policy

Because We Care

We founded Willow Creek Embroidery with one goal in mind: giving our customers the best in customization services. Our store policies are detailed below, please have a look and contact us to learn more!

Our Shipping Policy

How It Works

We can ship anywhere in the world, buyer pays actual freight costs. We charge shipping on specialty item orders, but not on items from our primary vendors (those shown in our online catalog).

Our Return Policy

Everything You Need to Know

Because we cannot resell your customized items, we cannot accept returns. If your item is defective or damaged, please return it within 14 days and we will replace or repair it. For blank apparel items, we will accept returns of unworn, unwashed items in their original condition, with all tags and stickers in place within 14 days of purchase.

Warranty Disclaimer

The Information You Need to Know

We will warranty customization work and apparel within 14 days of delivery.

Privacy at Willow Creek Embroidery

Trust Us with Your Information

Willow Creek Embroidery will never sell your information.

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